2015 Chevrolet SS

Noticed a noise in the front suspension and took it in to dealership to get looked at. Dealership inspected and told me some internal component of the strut had failed and it wasn't operating correctly. I asked if I could just continue to drive it and they told me it could be a safety issue if I didn't get it fixed. My vehicle only has 39,000 miles and I found it very odd for this component to fail with such low mileage. After doing a little research, it turns out there are many reports of both the front and rear suspension components failing on these vehicle when they were not very old and had low mileage. I got it fixed and don't have the component in my possession. Dealership told me it was a safety issue. The component has not been inspected. No warning lamps, messages or other symptoms of the problem prior to the failure.

The contact owns a 2015 Chevrolet SS. The contact stated that the service air bag warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the passenger’s side seat sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure informed the contact that the vehicle would be repaired at her expense, with a possible reimbursement. The failure mileage was approximately 140,000.

TL* THE CONTACT OWNS A 2015 CHEVROLET SS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND THE VEHICLE TEMPORARILY REGAINED POWER STEERING FUNCTIONALITY PRIOR TO THE FAILURE RECURRING. ADDITIONALLY, THE CONTACT ALSO EXPERIENCED THE FAILURE AT START-UP. THE VEHICLE WAS TAKEN TO CLASSIC CHEVY SUGAR LAND (13115 SOUTHWEST FWY, SUGAR LAND, TX 77478, (281) 969-4132) WHERE THE MECHANIC REPLACED THE STEERING GEAR AND THE STEERING RACK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 20V254000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

THE REAR SHOCK ABSORBERS NEED TO BE REPLACED AT 43000 MILES. THESE ARE ELECTRONIC MAGNETIC RHEALOGICAL SHOCKS AND COST OVER $600 EACH!! THIS SEEMS LIKE AN ABNORMAL ISSUE THAT SHOULD BE COVERED BY GM. I UNDERSTAND THIS IS A COMMON PROBLEM ON THESE CARS AND SINCE THE PART NUMBER HAS CHANGED IT SEEMS THAT GM KNOWS ABOUT THIS ISSUE.

THE AIRBAG WARNING LIGHT CAME ON IN THE CAR AND I TOOK IT IN FOR SERVICE AS SOON AS AN APPOINTMENT BECAME AVAILABLE. AFTER A FEW HOURS OF DIAGNOSIS, CHEVROLET SERVICE DETERMINED THERE WAS A LOOSE WIRE AND IT WAS REPAIRED. THE PROBLEM WAS THAT MY CAR WAS OUT OF SERVICE FOR TWO DAYS WHILE THE ISSUE WAS BEING DIAGNOSED AND I HAD TO PAY FOR THE REPAIR. I THINK THIS TYPE OF SAFETY REPAIR SHOULD BE COVERED BY THE MANUFACTURER EXCLUSIVE OF THE WARRANTY PERIOD.

TL* THE CONTACT OWNS A 2015 CHEVROLET SS. AFTER STARTING THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL WAS UNABLE TO BE TURNED. ONCE THE VEHICLE WAS RESTARTED, THE STEERING WHEEL WAS ABLE TO OPERATE NORMALLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR WAS CORRODED AND NEEDED TO BE REPLACED. ALSO, THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V382000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 44,603. *BF *JB *BF *TR

THIS IS A FOLLOW UP TO NHTSA COMPLAINT ID 11196202. I DISCOVERED THAT MY DEALERSHIP, BOB BELL CHEVROLET, DID NOT FOLLOW THE SERVICE PROCEDURES FOR RECALL 17V-382 BACK IN 2017. THE BAD PART NUMBER FOR THE STEERING ASSEMBLY WAS STILL IN MY CAR. HAD THEY PROPERLY PERFORMED THE INSPECTION PER THE SERVICE PROCEDURE, I WOULD NOT HAVE EXPERIENCED THIS SAFETY FAILURE AS THE BAD PART WOULD HAVE BEEN REPLACED. IT WAS DOCUMENTED THAT THIS RECALL WAS CLOSED ON MY CAR, WHEN IT SHOULD STILL BE OPEN. ONCE I MADE THIS CLEAR TO THEM, THEY DID CHANGE THEIR MINDS AND DECIDED TO COVER THIS FOR FREE. I DON'T KNOW HOW YOU GO ABOUT VERIFYING WHETHER RECALLS ARE PROPERLY PERFORMED, BUT YOU MIGHT WANT TO INVESTIGATE THIS DEALERSHIP ON THEIR PRACTICES.

WHILE TURNING ONTO MY STREET FRIDAY (4/12) NIGHT, MY POWER STEERING STOPPED FUNCTIONING WITHOUT WARNING AND MY CAR SAID "SERVICE POWER STEERING." I WAS PROBABLY MOVING LESS THAN 25MPH AND LUCKILY THERE WAS NO TRAFFIC, BUT I CAME CLOSE TO HITTING OTHER PARKED CARS. WITH GREAT DIFFICULTY, I WAS ABLE TO GET IT PARKED WELL ENOUGH OUT OF THE PATH OF TRAFFIC. I TURNED THE CAR ON SATURDAY AND IT SEEMED FINE, BUT I DIDN'T DRIVE IT AGAIN UNTIL TODAY (4/15) WHEN I DROPPED IT OFF AT THE DEALERSHIP. IT DROVE WITHOUT PROBLEM TO THE DEALER. THE DEALER SAID THE CODE WAS FOR A STEERING TORQUE SENSOR. THE DEALER ALSO SAID I HAD ALREADY HAD THE RECALL FOR THIS ISSUE PERFORMED (17V382000) WHICH WAS FOR THIS EXACT ISSUE AND CODE. IT APPEARS THAT GM'S FIX FOR THIS RECALL IS NOT WORKING. I CANNOT DRIVE THIS CAR KNOWING THAT AT ANY MOMENT, I COULD LOSE POWER STEERING, ESPECIALLY WHEN I HAVE TO TAKE MY DAUGHTER TO DAYCARE.

RECEIVED RECALL NOTICE 17V382 FOR LOSS OF POWER STEERING. TOOK CAR TO DEALER IN JANUARY 2018 FOR REPAIR, WHICH WAS NOT PERFORMED SATISFACTORY AS REPAIR TECHNICIAN ONLY RE-PROGRAMMED STEERING. CAR NOW LOSING POWER STEERING - DEALER REPAIR TECHNICIAN STATES FAILURE IS DUE TO A BAD TORQUE SENSOR. RECALL 17V382 STATES CORROSION OF CONNECTORS NEEDS TO BE REMEDIED. POOR CONNECTIONS COULD LEAD TO VOLTAGE SPIKES WHICH MAY DAMAGE TORQUE SENSOR OR OTHER ELECTRONICS. DEALER AND GM WILL NOT ENTERTAIN ADDITIONAL REPAIRS AS THEY BELIEVE THE ORIGINAL REPAIR ON RECALL 17V382 WAS PERFORMED SATISFACTORY. CAR NOW LOSES POWER STEERING WHILE DRIVING AS DETAILED IN THE RECALL NOTICE. CAR IS NOT SAFE TO DRIVE. DEALER AND GM NEED TO RE-VISIT THE REPAIR WORK AS DETAILED IN RECALL 17V382, AND REPAIR NOT ONLY THE CONNECTORS, BUT NOW OTHER DAMAGED COMPONENTS OF THE STEERING ASSEMBLY THAT HAVE BEEN CAUSED BY LACK OF PROPER FIX OF THE ORIGINAL REQUEST.

WHEN WE FIRST BOUGHT THE VEHICLE AFTER THE FIRST COUPLE OF WEEKS THE BRAKES STARTED TO SQUEAL ONLY WHEN WET OR COLD. I HAVE TALKED TO THE DEALER AND WAS TOLD THAT IT'S A HIGH PERFORMANCE CAR THE BRAKES ARE GOING TO SQUEAL. I HAVE APPROACHED THE DEALER 4 TIMES REGARDING THIS ISSUE AND I'M TOLD THE SAME THING. THIS LAST TIME TALKING TO THE DEALER ABOUT THE ISSUE I WAS TOLD THE ROTORS ARE BAD AND I NEEDED NEW SHOES. WE REPLACED THESE ITEMS AND OF COURSE THE BRAKES CONSTANTLY SQUEAL. MY WIFE TOOK THE CAR IN AND AGAIN WAS TOLD HIGH PERFORMANCE CAR GOING TO SQUEAL. THIS TIME HOWEVER AFTER 2 WEEKS THE ROTORS WHERE BURNT AND THE PADS CHIPPED. FURIOUS WITH THE DEALER I TOOK THE CAR TO ANOTHER LOCATION AND THEY HAD TO TURN THE ROTORS AND SAND THE PADS. THERE IS A DEFINITE ISSUE WITH THE BRAKES ON THIS CAR AS I AM NOT THE ONLY ONE COMPLAINING ABOUT IT. I GOOGLED THE ISSUE AND FOUND OUT THAT THE 2014, 2015 AND 2016 MODELS HAVE THIS ISSUE. THE CAR STOPS FINE BUT MY CONCERN IS THE ROTORS. IF THIS CAR IS BURNING ROTORS UP EVERY 10000 MILES WHAT HAPPENS IF YOU DON'T CATCH IT? THE ROTORS CRACK POSSIBLY BREAKING LEAVING YOU WITH NO BRAKES. I KNOW YOU NEED SO MANY CUSTOMERS TO COMPLAIN BUT HOW MANY NEED TO COMPLAIN ON A CAR THAT ONLY 17000 UNITS WHERE MADE? PLEASE LOOK INTO THIS. THANKS

ENGINE LOSES IDLE SPEED CONTROL. WITH NO THROTTLE APPLIED BY DRIVER THE ENGINE WILL RACE TO 2500 RPM, THEN BACK TO 1000RPM, THEN BACK TO 2500RPM AND SO ON. SOMETIMES SETTLES AT HIGH IDLE, 1300-1500RPM STEADY (CORRECT IDLE IS 700RPM OR 750RPM I THINK). VEHICLE WILL SURGE WITH NO THROTTLE APPLIED WHEN THIS IS HAPPENING. WILL HAPPEN WITH VEHICLE IN MOTION OR AT STOPLIGHT. SOMETIMES CYCLING IGNITION OFF/ON WILL CORRECT PROBLEM, SOMETIMES NOT. TWO EVENTS THIS OCCURRED AFTER ABOUT 20 MIN DRIVING, ONE EVENT IT OCCURRED IMMEDIATELY AFTER COLD START. ALWAYS GONE AT NEXT COLD START (AFTER SEVERAL HOURS SOAK). NO OBD CODE IS STORED DURING THESE EVENTS, (PENDING OR OTHERWISE) DESPITE IDLE SPEED FAR BEING OUT OF COMMANDED SPECIFICATION. ISSUE HAS OCCURRED THREE TIMES, FIRST TIME WAS 11/10/17, MOST RECENT 04/24/18. HAVE VIDEO SHOWING ENGINE SPEED RACING 1000-2500 RPM WITH FOOT OFF THROTTLE, CAN PROVIDE IF NEEDED.

ON 08/18/2017, BOTH THE DRIVER AND PASSENGER SIDE-IMPACT AIRBAGS, ALONG WITH THE SEAT BELT PRETENSION SYSTEMS, DEPLOYED UNEXPECTEDLY WHILE ENTERING A HIGHWAY. NO COLLISION OCCURRED.