Open safety recalls, the components owners report failing most often, crash-test results and running costs for the 2021 Ram Promaster — assembled from NHTSA and EPA records.
Everything on this page applies to the model as a whole. Run its 17-character VIN to decode that exact car — its engine, trim, assembly plant and factory equipment — alongside these records. Free, no account.
Run a VIN →Recalls and complaints are filed against a specific model year, so figures differ from one year to the next even within a single generation. See every Ram Promaster year.
No EPA fuel-economy match for this model (naming may differ or it predates EPA records).
NHTSA lists 8 recalls for this make/model/year. Recalls apply to the model, so some may already be fixed on this specific car — check with a dealer using the VIN.
Issue: Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: An unsecured child restraint system can increase the risk of injury during a crash.
Remedy: Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403. FCA US LLC's number for this recall is Y61.
Campaign 21V699000
Issue: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
Risk: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
Campaign 23V301000
Issue: Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2021-2022 Ram ProMaster vehicles. The wiring harness may have a poor connection, which can cause the left taillight and left turn signal to become inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: An inoperative left turn signal may not notify other drivers of a turning vehicle, and an inoperative left taillight can reduce the vehicle's visibility to other drivers. Both scenarios can increase the risk of a crash.
Remedy: Dealers will inspect and replace the harness, as necessary free of charge. Owner notification letters were mailed February 20, 2025. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 21B.
Campaign 24V197000
Issue: Chrysler (FCA US, LLC) is recalling certain 2021 Ram Promaster vehicles. An insecure ground connection may cause the electronic stability control (ESC) to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Risk: Driving with an inoperative electronic stability control system can increase the risk of a crash.
Remedy: Dealers will tighten the ground nut assembly, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 43B.
Campaign 24V290000
Issue: Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Risk: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
Campaign 24V416000
Issue: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Campaign 25V552000
Issue: Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Risk: Electrical circuits that overheat increase the risk of a fire.
Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
Campaign 25V720000
Issue: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Campaign 25V876000
Rated configuration: 2021 Ram ProMaster VAN FWD
The parts named most often across 104 owner complaintsfiled with NHTSA for this make, model and year — the closest free answer to “what is likely to go wrong?”
1 fire
Complaints are self-reported and skew toward problems people find alarming, so treat this as where to look, not a defect rate.
The contact owns a 2021 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rearview camera displayed a distorted image. The approximate failure mileage was 80,000.
The contact owns a 2021 Ram Promaster 1500. The contact received notifications of NHTSA Campaign Number: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts for the recall repairs were unavailable. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet available. The contact had not experienced a failure.
The contact owns a 2021 Ram Promaster 3500. The contact stated that while in reverse(R), the rearview camera was inoperable, with the message "Backup Camera Not Available" displayed. The contact stated that the failure had rendered the back over prevention safety system inoperable, depriving the driver of crucial rear visibility while reversing a large commercial van. The contact received notification of NHTSA Campaign Number: 25V552000(Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 37,000.
The contact owns a 2021 RAM 1500. The contact received notification of NHTSA Campaign Number: 25V552000 (BACK OVER PREVENTION) however, the part to do the repair was unavailable. The contact mention he has had several issues with the vehicle on the freeway and bridge where the vehicle stalled while driving at any unknown speed. The contact stated that several dealers were contacted and informed him that the parts were no longer available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and they informed him there is currently no remedy. The contact had not experienced a failure.
I had NHTSA recall for this generator done (23E-030) which was to solve the same problem I just had. Apparently, they just moved to a smaller diameter fuel line to fit the fuel pump better. However, this hose also came off my Cummins generator fuel pump and was spewing gas all over the generator and the ground when we ran it. This is a very unsafe condition and I'm surprised, after the recall was performed by a certified Cummins dealer (verified by Cummins) that this "new" fuel line has also come off the fuel pump.
While driving, the vehicle experienced a sudden and complete loss of motive power without warning. The driver coasted off the road into a swale and required a tow to an authorized RAM dealer, December 9 2025 to CDJR of Tampa Bay, Tampa FL. The dealer initially indicated the failure was covered under Recall 44A, then changed their position and characterized it as a powertrain warranty repair. Following that repair the vehicle was returned immediately in January 2026 when it would not engage reverse. In May 2026 the vehicle experienced a CV joint failure at 20,411 miles — approximately 1,000 miles after the January repair. The RAM ProMaster 3500 is front wheel drive and CV joints connect directly to the transmission. The recurring failures following the repair present a serious safety concern. The December repair receipt is 10 pages and January is 5 the unit is currently at an authorized mopar shop. Please let us know if you require those receipts.
The contact owns a 2021 Ram 3500 Promaster. The contact received notifications of NHTSA campaign numbers: 25V552000 (BACK OVER PREVENTION) and 25V552000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact stated that he is unable to rent the vehicles due to the recall.
The contact owns a 2021 Ram 3500 Promaster. The contact received notifications of NHTSA campaign numbers: 25V552000 (BACK OVER PREVENTION) and 25V552000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact stated that he is unable to rent the vehicles due to the recall.
12/2020 First the TPS sensor failed at 1,000 miles and almost caused an accident. Would not go over 25mph, was shifting hard, and the service engine light was on. Verified and replaced at dealership. Second, the rear view camera stopped working while backing up and almost caused an accident - no back windows - major safety issue. Replaced by me as they have no replacement for it even though its under recall. No warnings. Third, the transmission was shifting hard and fell out while I was driving on the freeway at 55,000. Damaged transmission and crankshaft and joints. Verified and replaced at dealership. No warnings, no lights Fourth, the transmission bolt was found loose, hard shifts, and has an internal breakdown at 71,000 miles. Verified first by independent shop - they tightened the bolt for me and is now sitting at the dealership waiting on another transmission that has been verified and approved under warranty. No warnings, no lights
I have had ongoing issues with the backup camera not related to current recall 25v-552. The image on the dash screen would flip between upside down and right side up. It still the flipped image after being “fixed”. After the dealership “fixed” that problem, it would flip and reverse the image. That was subsequently “fixed” by replacing the dash monitor. However, the poor picture quality during both day and night makes the camera unsafe to use. During the day the image may be completely or partially whited out with glare. At night there are lines and distortion across the screen. In. Addition, the new unit does not monitor van diagnostic information which could impact safety. The van is currently back in shop for another attempt to fix camera system.
My 2021 Ram ProMaster 2500 has two open safety recalls with no remedy available: NHTSA Recall 25V-552 (rearview camera FMVSS 111 compliance issue) issued August 26, 2025 NHTSA Recall 25V-720 (cooling fan fire risk) issued October 23, 2025 As of April 2026, no remedy has been provided for either recall. The vehicle is used commercially for rental income, and the lack of a repair has caused financial loss of approximately $500–$1,000 per month. One of the recalls involves a potential vehicle fire risk. The prolonged delay without a remedy is concerning for both safety and financial reasons.
The backup camera failed and the screen is black with an error message. In a large cargo van it becomes nearly impossible to see behind you. The problem was reported to the RAM dealer in Broomfield, they inspected the camera and agreed it needed to be replaced. This issue had been going on for a full year at least.
Showing 12 of 104 complaints.